haeven

On Etsy, feedback is king. Or queen. Or Prime Minister. Something like that. While most folk have a Feedback rating of 100%, some of us sorry sots are not so lucky.

In the past (and apparently lately), I've had some... let's call them "issues" with the Post Office. Basically, packages aren't getting to my customers in a timely manner. While "timely" can be a subjective thing, I would call one month not quite a "timely" manner.

As such, I've gotten a few knocks on the Feedback meter. Out of 138 sales, I've gotten 4 negative feedbacks. Four. One of them was a complaint that she only got 4.2 loads in a 6 load package. One was the person who complained about not receiving the package -- on the day she received the package. Wow.


So, what does 4 negative feedbacks give me for a percentage?
96%

Gasp! Clutch the pearls! Seriously, under most circumstances, that's a solid A. That'll get you a pat on the back; get you a gold star, a smiley face, it may even get a kid into a pretty good school.

Not on Etsy. 96 percent puts you in the category of the kids who skip class and hang out behind the school, smoking and spitting.

Can we say, losing sales because of 4 terrible feedbacks? Can we say I had a person actually tell me that my feedback turned her away? Then I will, because that is what happened.

So, kiddies, please watch your feedback. It can kill you, even if the situation is not under your control. Ah well, we shall see if I can bounce back from it.